Terms and Conditions
1. Booking
(a) Your booking is secured with a deposit payment of 150 euro which, is non refundable. Our Contract will not be considered definite and no contract will exist between you and Zeteo until we receive the full balance payment from you.
(b) the final balance payment must be received no later than FOUR weeks prior to the retreat.
(b) We do not store credit card details nor do we share customer details with any 3rd parties.
2. Payment
(a) The price is the exact amount to be received by us in Euro irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive.
3. Your Travel Arrangements
All Air travel arrangements are your responsibility and at you own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel.
Transfers to/from the venue are provided by Zeteo but are limited to you arriving on Friday 24th April 2026 and departing on 28th April 2026.
4. Travel Insurance
(a) We require that your travel insurance covers the activity of your retreat with us as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency. W e would also recommend that if you have a European Health Insurance card that you bring it with you. FAILURE TO PURCHASE THE CORRECT INSURANCE WILL BE AT YOUR OWN RISK SHOULD ANYTHING HAPPEN WITH THE SCOPE DESCRIBED ABOVE.
5. Your Health
(a) It is your responsibility to let our teachers know if you have any injuries and to be mindful at all times of your own body’s capability during our retreats. If you experience any injury or discomfort during any activity during the retreat, then please stop participating immediately.
(b) It is also your responsibility to consult a doctor with an understanding of PILATES, SWIMMING, HIKING, SAILING and GENERAL FITNESS to check that you are sufficiently fit and healthy to undertake PILATES classes and other physical activities that you may chose to do whilst on the retreat.
(c) Please advise us of any mental or physical health conditions and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right, for your own wellbeing, to advise you to stop participating.
(d) Whilst all measures are taken to ensure a high standard of health and safety, our retreats do take places where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.
(e) We ask that women who are 12 to 28 weeks pregnant provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide.
(f)The services and information we offer do not constitute medical care or medical advice, in no way do we substitute for medical science. Our Pilates practice and use of our programs are not a substitute for medical examination, diagnosis or treatment.
6. Cancellation by you
(a) Please note that cancellations may be made up until twelve weeks prior to the retreat. After this date all deposits or complete payments are non-refundable. Please ensure that you have adequate travel insurance in the event of needing to cancel.
(b) Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you.
(c) Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your insurance.
(d) Refunds will be subject to payment processing fee deduction, (a minimum of 200 euro)
7. Amendments by us
Occasionally, changes may have to be made (e.g., teacher, itinerary or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar excellent rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.
8. Cancellation by us
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 10 working days.
9. Our liability to you
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
(c) We are not liable for any injuries you may incur. Pilates, Swimming, Hiking, Boating and fitness classes are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
10. Group Bookings
Where a booking is made on behalf of several individuals the booking is conditional on the person(s) paying having authorization from all the individuals named on the booking form to enter into this contract. The terms of this contract will apply to each member of the group as though they had paid for their own retreat individually and directly to us.
11. No Liability for possessions
(a) It is your responsibility to ensure that your all your personal possessions are kept safe at all times. This includes hire cars or other hired equipment.
12. Complaints
If you have a problem during your retreat, please inform me immediately and I will do my utmost to put things right.
13. Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested.
14. Complaints
We are confident that you will not find cause for concern during your retreat. If you feel that a complaint is warranted you must raise the issue directly with me. Any retrospective complaint must be made in writing to me within 5 days of the end of your retreat giving specific details of your concerns.