Zeteo Pilates Retreat – Terms & Conditions
1. Booking
- Your booking is secured with a deposit. The retreat is only confirmed once we receive full payment.
- Full payment is due at least eight weeks before the retreat.
- We do not store credit card details or share your information with anyone.
2. Payment
- Prices are in Euro. You cover any bank or transfer fees so we receive the full amount.
3. Travel
- You are responsible for your own travel arrangements and costs.
- Transfers to/from the retreat are extra unless stated.
- We are not liable for delays, cancellations, or issues with your travel documents.
4. Travel Insurance
- You must have insurance covering retreat activities, cancellations, illness, and lost belongings.
- Bring your policy, and if you have a European Health Insurance Card, bring it too.
5. Health & Safety
- Tell our teachers about any injuries or conditions before the retreat.
- Stop activities immediately if you feel pain or discomfort.
- Consult a doctor if unsure about your fitness for yoga or other activities.
- Pregnant women (12–28 weeks) must provide a doctor’s letter confirming they are fit to participate.
- Retreats are on uneven terrain; please be careful.
6. Cancelling Your Booking
- You can cancel up to eight weeks before the retreat. After that, payments are non-refundable.
- No refunds are given once the retreat has started, even for unused days.
- Deposit refunds may have a small processing fee.
- Check your insurance to cover cancellations.
7. Changes by Us
- We may change teachers, accommodation, or itinerary if needed.
- If accommodation changes, we provide a similar standard.
- Major changes will be communicated as soon as possible.
8. If We Cancel
- If we cancel, you will receive a full refund within 10 working days.
9. Liability
- We provide the retreat as described and to a reasonable standard.
- We are not responsible for events beyond our control, like natural disasters, travel problems, or personal issues.
- All activities are at your own risk. We are not liable for injuries, health issues, or loss of personal property.
10. Group Bookings
- The person making the booking must have permission from all participants.
- All terms apply to each participant as if booked individually.
11. Your Belongings
- You are responsible for keeping your belongings safe, including hire cars and equipment.
12. Complaints
- If you have a problem during the retreat, speak to our Retreat Director immediately.
13. Privacy
- We do not store credit card details or share your personal information.
- Your data is used only to provide the retreat services.
14. Complaints After the Retreat
- Any written complaints must be sent within 14 days of the retreat ending.
